Epson ColorWorks CoverPlus device protection

With the Epson CoverPlus maintenance extensions you can extend the device protection of your EPSON inkjet label printer well beyond the standard 12-month period. Depending on the device, the maximum possible maintenance period can be extended to up to 5 years!

Standard Protection

The duration of the standard protection is 12 months, beginning from the date of purchase of the device. All claims made during this period to Epson Service will be considered. This includes the Epson product along with all Epson parts.

Of course, the device protection does not cover consumables and their replacement, such as ink cartridges. Additionally, the device must be used in accordance with the user manual, and its capacity limits must not be exceeded.

In return, Epson promises through the underlying device protection that the device is free from manufacturing and material defects that impair or eliminate its functionality.

Overview of the Standard Device Protection:

• ColorWorks C3500 - Return To Base Service (RTBS) - 12 months
• ColorWorks C4000 - Return To Base Service (RTBS) - 12 months
• ColorWorks C6000Ae/Pe - On Site Service Engineer (OSCW) - 12 months
• ColorWorks C6500Ae/Pe - On Site Service Engineer (OSCW) - 12 months
• ColorWorks C7500/C7500G - On Site Service Engineer (OSCW) - 12 months

Prices – Epson CoverPlus Extended Device Protection

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CoverPlus maintanance extensions: Service type

Basically the CoverPlus packages are an extension of your standard device protection.

However, in addition to a longer device protectionperiod, some packages also offer you additional added value compared to the standard protection. Instead of the regular bring-in service, where you send your device to Epson, you may receive an on-site service, for example.

Available device protection models are:

• Return To Base Service (RTBS)
  • Send in the device
• On Site Service Engineer (OSCW)
  • On-site repairs

The services acquired through CoverPlus packages can therefore vary depending on the selected package (service type / period) and product.

CoverPlus maintanance extensions: Protection periods

Available periods are:

• 3 years CoverPlus
• 4 years CoverPlus
• 5 years CoverPlus 
• Extension of a 3-year package to 5 years

IMPORTANT: The CoverPlus years do not accumulate to the standard protection! For example, if you purchase a CoverPlus protection extension of 5 years, your device will have a total protection period of 5 years, not a combination of 1 year of standard protection plus 5 years of CoverPlus extension.

CoverPlus maintanance extensions: Purchase with the printer

You can purchase CoverPlus packages for your Epson inkjet label printer directly from us, as well as corresponding printers, consumables and accessories. We will of course be happy to advise you and help you find the CoverPlus package that is tailored to your needs.

We generally recommend buying a CoverPlus maintanance extension regardless of the device in question.

CoverPlus maintanance extensions: CoverPlus after purchasing a printer

If you already have an EPSON ColorWorks printer that does not have a CoverPlus extended device protection yet, you have the option to buy it afterwards. You can buy CoverPlus as long as your device's standard protection has not yet expired. So feel free to contact us!

The purchase of CoverPlus at a later date does not change the maximum possible protection period. The date of purchase of your printer is decisive for the device protection period with and without CoverPlus.

CoverPlus maintanance extensions: Registration of the device protection extension

We would be happy to register your device for you. Alternatively, you can register it yourself on the Epson homepage at https://register.epson-europe.com/warranty/default.aspx.

CoverPlus maintanance extensions: Completion

In order to claim the device protection for your device, you need your invoice documents in particular. Here you should find all the necessary data such as the date of sale, the serial number, seller and device information.

You can call Epson Service to request a corresponding guarantee. Before doing this, however, you should check your device using self-test programs. Of course we are also at your disposal to solve your problem.

If it is not possible to remedy the error remotely, you will receive a repair / replacement by Epson or its service partner, in accordance with your package.

CoverPlus maintanance extensions: Status Check

You can check the current status of your Epson ColorWorks printer at the following link: https://warrantycheck.epson.eu

CoverPlus maintanance extensions: CoverPlus number

Based on your CoverPlus number, you can easily infer the underlying service. It is composed as follows:

CoverPlus (CP) + device protection period in years (03/04/05) + service type (RTBS/OSCW) + internal Epson reference number; for example: CP05OSSECH77